This role will require you to support Engineering Applications across a large network of over 300 Users on a network including desktop, server, network and telecom services, using Dell hardware and Microsoft operating systems and applications. You will be involved in all aspects of providing an efficient and reliable infrastructure and first / second line support to the Engineering team.
An IT related 3rd level qualification or equivalent combination of education and work experience working in a managed services environment
Provide exceptional technical support to end users and partners
Ensure availability and day-to-day operation, scheduling and technical support of the company’s computer systems
Administer, troubleshoot and resolve end user issues in a timely fashion via ticketing system
Deploy new systems as requested
Perform backup\restore procedures
Lead and assist in the creation of documented standard processes and procedures.
Skills and Experience
Essential Skills / Experience:
Previous experience providing technical customer support in a Microsoft Windows 7 and Windows Server 2008/2012 environment, with exposure to Active Directory and Microsoft Exchange.
Experience of supporting Engineering software such as AutoCad or Catia or Solidwork or ProE or Similar.
A good understanding of networking principles and troubleshooting including TCP/IP, DNS & DHCP
Additionally, knowledge of any of the following would be desirable but training will be given.
VMware / SQL Server / IIS / Veeam
Engineering design software
Firewalls, VPN, Switches, Routers